A plain-English summary of our returns, refunds, and cancellation terms for all products and services.
Effective: 16 June 2026 Last updated: 20 August 2026
We offer a 14-day satisfaction guarantee on all online courses. If you are not completely happy with your course for any reason, you may request a full refund within 14 days of the date of purchase — regardless of whether you have accessed the content.
To request a refund, please email us at [email protected] with your name, order details, and a brief note about why you would like a refund. We will process your refund to your original payment method (via Stripe) within 14 days of approving your request.
After 14 days from the date of purchase, no refund will be issued.
Because digital downloads are delivered immediately upon purchase, your statutory 14-day right to cancel is waived at the point you access the content. This is in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
If you experience a technical problem with your download — for example, a corrupted file or an access issue — please contact us at [email protected] and we will resolve it promptly.
If you are a consumer purchasing in the UK, you have the right to cancel your order for the printed book within 14 days of receiving it, provided the book is returned to us in its original, undamaged condition. You are responsible for the cost of return postage unless the item is faulty or was sent in error.
To arrange a return, please email [email protected] before sending the item back. Refunds will be processed within 14 days of us receiving the returned book.
If your book arrives damaged or is the wrong item, please contact us within 7 days of receipt and we will arrange a replacement or full refund at no cost to you.
Coaching sessions are a service and are subject to the following cancellation terms:
| Notice Given | Outcome |
|---|---|
| More than 48 hours before the session | Full refund or free rescheduling — your choice |
| Less than 48 hours before the session | No refund. Rescheduling at our discretion. |
| No-show (no notice given) | No refund. Session is forfeited. |
To cancel or reschedule, please email [email protected] as early as possible.
Access to the community is free of charge. There is nothing to refund. You may leave the community at any time by contacting us or using the settings within the ClientClub platform.
For all returns, refund requests, or cancellations, please contact us using the details below. We aim to respond to all requests within 2 working days.
| Contact Method | Details |
|---|---|
| [email protected] | |
| Phone | 0191 535 2954 |
| Post | 1 Delaval Road, Whitley Bay NE26 2NG |
Your statutory rights as a consumer are not affected by this policy. For further information about your rights, visit the Citizens Advice website at citizensadvice.org.uk.
EI-UNLEASHED · 1 Delaval Road, Whitley Bay NE26 2NG · [email protected] · 0191 535 2954 © 2026 EI-UNLEASHED. All Rights Reserved.